Terms & Conditions

Before ordering your pet portrait it is important you read my terms and conditions. 

 if you have any questions please don't hesitate to email me at any time.

 

Money Back Guarantee

ALL my work is SATISFACTION GUARANTEED.  If for any reason you are not totally satisfied with your commission, just return the portrait in it's original condition and you will receive a Full Refund.

 

Delivery and Packaging

If you live in the Canandaigua area, you may choose to pick up the artwork. I can also deliver within a 25 mile radius - no delivery charge. 

If you do not live in the Canandaigua area,  I would be happy to ship the portrait to you - at no additional cost.  Shipping is on me!

I use a very high standard of packaging with my artwork.  However, in the unlikely event your portrait is damaged, please photograph the packaging and artwork and email me immediately. The artwork is to be returned to me in its original packaging at the clients cost. Once received, I will re-draw the portrait at no cost. The lead time will depend on my client list at that time.

 

Copyright

I retain copyright on all artwork I produce, and reserve the right to use my drawings on my website and for promotional material. Customer emails in whole or in part may also be used as a testimonial on my website. I do not sell merchandise or allow anyone else use our work for profit or non profit. If clients are uncomfortable having their artwork or email message displayed on my website, please let me know upon ordering.

email me with questions!